Terms and conditions

Welcome to GlassGlow Restoration™!

These Terms and Conditions outline the rules and regulations for the use of the GlassGlow Restoration™ website, located at https://glassglowrestoration.com.au.

By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree to all the terms and conditions stated on this page, you must not continue to use the website.

These Terms and Conditions ("Terms") apply to all services provided by GlassGlow Restoration™ ("we", "us", or "our"), a trading style of Quantum Glow Surface & Aural Dynamics. By booking or accepting our services, you ("you" or "the Customer") also agree to be bound by these Terms.

1. Cookies

Our website uses cookies to help personalise your online experience. By accessing and using GlassGlow Restoration™, you consent to the use of cookies in accordance with this policy.

A cookie is a small text file that is placed on your device by a web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by the web server in the domain that issued the cookie.

We may use cookies to collect, store, and track information for statistical, analytical, or marketing purposes to operate and improve our website. Some cookies are strictly necessary for the website to function and do not require your consent. Other optional cookies may be used for enhanced functionality or analytics. You can manage your cookie preferences through your browser settings.

Please note that by accepting required cookies, you may also allow third-party cookies from services integrated into our website (for example, video players or analytics tools).

2. Intellectual Property

Unless otherwise stated, GlassGlow Restoration™ and/or its licensors own the intellectual property rights for all material on this website. All intellectual property rights are reserved.

You may access this website for your own personal, non-commercial use, subject to the restrictions set out in these Terms.

You must not:

Copy or republish material from this website
Sell, rent, or sub-license material from this website
Reproduce, duplicate, or copy material from this website
Redistribute content from this website

3. Our Services

We specialise in professional restoration and cleaning of shower screens & glass surfaces to remove stubborn mineral deposits, limescale, water spots, and cloudy buildup.

All work is performed with care using specialised techniques and products designed for hard water conditions common in Perth.
We aim to restore your glass to a visibly clearer condition and remove all surface buildup where possible.
Important Note on Pre-existing Damage: Existing scratches, etching, or surface imperfections that are currently hidden or masked by calcium and mineral buildup (often from previous DIY cleaning attempts or other parties) may become visible once the deposits are removed. By engaging our services, you acknowledge and accept that such pre-existing scratches or damage may be revealed during or after the restoration process. We are not responsible for scratches or imperfections that were not caused by our work.
Results can vary depending on the age, condition, quality and type of glass, as well as the severity of existing deposits. Some deep etching or long-term damage may not be fully reversible and is unfortunately the cause of glass neglect with calcium/mineral buildup being the evidence of such.
The customer acknowledges that a glass panel or shower screen with significant calcium or mineral buildup that could not be removed through their own cleaning efforts is already in a compromised/damaged condition.
In such cases, any visible improvement to the clarity and appearance of the glass after our professional restoration service will be considered a successful outcome.

4. Quotes and Bookings

All quotes are valid for 7 days unless otherwise stated.
A booking is confirmed only when you accept the quote in writing (email or text) and we confirm the appointment.
We reserve the right to refuse or cancel any booking at our discretion.

5. Pricing and Payment

The price is as quoted. Any additional work required (e.g. heavy buildup, extra panels, or difficult access) will be discussed and quoted before proceeding.
Travel / Service Area Charge: Our standard service area is within a 25km radius of Subiaco, Western Australia. For locations beyond this radius, a travel fee will apply and will be clearly stated in the quote.
Payment is required on completion of the service on the day or pre-payment.
We accept bank transfer, cash, or card (surcharges may apply for card payments).
Late payments may incur interest at 1.5% per month.

6. Customer Responsibilities

To allow us to provide the best possible service, you agree to:

Provide safe and clear access to the work area (clear pathways, no trip hazards).
Remove any fragile, valuable, or personal items near/on the glass before we arrive.
Please make sure that the shower recess is dry.
Ensure electricity and water are available at the premises.
Notify us in advance of any known hazards, allergies, or access issues.

7. Cancellations and Rescheduling

You may cancel or reschedule with at least 48 hours' notice before the scheduled appointment.
Cancellations with less than 48 hours' notice will incur a cancellation fee of 50% of the quoted price.
If we cannot access the site on the agreed date/time through no fault of ours, the full fee will still apply.

8. Liability and Limitations

We take reasonable care to avoid damage to your property. However, we are not liable for any pre-existing damage, scratches, etching, or imperfections in the glass or surrounding area.
We are not responsible for damage caused by faulty installation, poor-quality glass, poor and inadequate joinery, aged silicone/rubber seals or structural issues.
Our total liability is limited to the value of the service provided.
We recommend you remove valuables and secure the area. We are not liable for loss or damage to personal items left in the work area.

9. Warranty / Satisfaction

We stand behind our work. We will ask customers to inspect the work done before payment and payment thereafter will constitute satisfaction with the work carried out. A limited conservative warranty of 5 years is given on nano-coated glass shower screens and 10 years on external glass provided the customer strictly follows the care instructions given and set out at the time of service.

Note: This does not cover normal re-accumulation of mineral deposits over time, which is a natural process in hard water areas like Perth.

10. Australian Consumer Law

Nothing in these Terms is intended to limit your rights under the Australian Consumer Law. Our services come with guarantees that cannot be excluded under the ACL.

11. Privacy

We collect and use your personal information only to provide the service and communicate with you.

12. Governing Law

These Terms are governed by the laws of Western Australia. Any disputes will be handled in the courts of Western Australia.

13. Changes to Terms

We may update these Terms from time to time. The current version will always be available on our website.

By using GlassGlow Restoration™, you confirm that you have read, understood, and agree to these Terms.

GlassGlow Restoration™ A trading style of Quantum Glow Surface & Aural Dynamics ABN: 19 851 764 990 Perth, Western Australia Email: info@glassglowrestoration.com.au | Phone: 0494143355